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Cancellation of tickets can be made upto two hours before the scheduled departure time at the origin of service.
For cancellation of tickets, cancellation fee is calculated on the basic fare as per slabs mentioned below.
Proportionate basic fare after deduction of cancellation fees as per slab below will be refunded. Other incidental charges will not be refunded.
Normally, the refund amount will be credited to debited account within 8 working days.
In the event of cancellation of bus service by WBTC due to any reason, full basic fare will be refunded to the debited account.

Sl.
no.

Cancellation Terms
(time to be calculated before the scheduled departure time at the origin of service)

Cancellation Charges
Actual fare	Reservation charges	Service Charges

More than 7 days (7 x 24 hours)

10% of the actual fare

Nil

More than 3 to 7 days

15% of the actual fare

Nil

More than 2 to 3 days

20% of the actual fare

Nil

More than 24 hours to 48 hours

35% of the actual fare

Nil

2 hours – 24 hours

50% of the actual fare

Nil

Less than 2 hours

100% of the actual fare

Nil

• For any kind of queries you may write to onlinebookingctc@gmail.com